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| Certified BPO Team Leader, Level 1 (CBTLSM-1): |
Month |
Date |
Venue |
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April |
14 - 16, 2008
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Mumbai
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May |
12 - 14, 2008 |
Bangalore |
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June |
02 - 04, 2008 |
Delhi |
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August |
04 - 06, 2008 |
Hyderabad |
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August |
18 - 20, 2008 |
Mumbai |
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October |
20 - 22, 2008 |
Delhi |
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November |
03 - 05, 2008 |
Bangalore |
| Certified BPO Quality Analyst (CBQASM): |
Month |
Date |
Venue |
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April |
17 - 19, 2008
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Mumbai |
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May |
15 - 17, 2008 |
Bangalore |
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June |
05 - 07, 2008 |
Delhi |
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August |
07 - 09, 2008 |
Hyderabad |
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August |
21 - 23, 2008 |
Mumbai |
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October |
23 - 25, 2008 |
Delhi |
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November |
06 - 08, 2008 |
Bangalore |
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| Certification
Program for Front-Line Management for ITES-BPO |
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| Introduction |
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Apart from a proactive adoption of organizational quality models (CMM, CMMI, ISO, PCMM) the Indian Software Industry earlier embraced individual level certification, such as the Certified Software Quality Analyst (CSQA), launched as early as 1994. Thousands of professionals in the software industry have already been certified.
Taking a leaf out of the software success story, India's first certification program for Front-Line Management in ITES-BPO aims to give participants the confidence to perform critical supervisory and operation management roles, competencies seen to be a critical enabler for continued growth in this sector.
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Benefits for the Organization:
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Help address probably the biggest challenge towards sustaining growth which is setting up a robust front-line management layer
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Increase performance on parameters that include quality, operational excellence and customer satisfaction
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Helps in weeding out inefficiencies in the system to minimize costs & increase ROI
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Ensures delivery excellence
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Assists organizations achieve operational and Business Excellence
- HR - appraisals, employee development, recruitment
- Operation – Building effective front-line management
- Quality – Enhanced Customer / End user Sat, reduced COPQ (cost of poor quality) etc.
Benefits for the Individual:
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Certification Program presented by the domain experts in BPO-ITES operations & quality
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Third party assurance of quality
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Recognition of individual competencies will make these professionals more aspirational
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Provides a defined career path
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Develops an in-depth understanding of industry expectations
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Helps evaluate deployment options and achieve high ROI
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Help in enhancing management competencies
For more information visit www.qaiasia.com or write to us at bpocertifications@qaiindia.com |
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